---------- Forwarded message ----------
From: John Doe <jdoe@klcorp.com>
Date: Fri, Mar 25, 2011 at 6:52 PM
Subject: KinderCare Learning Centers
To: "valerieandanne at gmail.com"
Dear Valerie,
We know that selecting the right care and learning center for your child is a big decision. And, we understand that you want to be certain you have made the best choice for your child.
We assure parents that we care for your child like you would at KinderCare.
KinderCare Learning Centers provide a warm, safe and fun environment that helps your child develop socially, emotionally, physically and intellectually.
Our passionate teachers and innovative programs help your child discover that learning is fun, while making new friends and building strong relationships with teachers who partner with you in your child's development. Our partnership includes regular communication with you about everyday moments and major milestones.
In addition, we provide excellent value and convenient locations that – combined with our commitment to helping your child learn and grow – we hope makes choosing KinderCare an easy decision.
Please contact me to set up a tour today. I am available Monday through Friday from 10:30 AM to 7:00 PM (PST) to discuss any concerns or questions you might have.
Your Specialist,
John Doe
Customer Relationship Center
KinderCare Learning Centers/Knowledge Beginnings
1-888-KC-ENROL (888-523-6765) extension 2374
JDoe@klcorp.com
Knowledge Learning Corporation® “Where Lifetime Learning Begins”
---------- MY REPLY ----------
from: Valerie Grunsted <vlgrunsted at gmail.com>
to: John Doe <JDoe@klcorp.com>
date: Fri, Mar 25, 2011 at 7:52 PM
subject: Re: KinderCare Learning Centers
Dear John,
I had a tour and your lovely facility on Elston and Irving turned my son down for the toddler room because he is a non-walker. The fact that this country has an Americans with Disabilities Act (ADA) which
prevents discrimination against people like my son (who have Down Syndrome, which has resulted in a delay in his gross motor skills, like walking), apparently is of no concern to Tracey Ormond, the director of your facility. Unlike my son's current daycare, which sensibly decided to put him in a room with younger kids who were just learning to walk, your facility has decided that they do not need or do not want to make "reasonable accomodations" as mandated by the ADA.
It's small wonder that Kindercare has been sued in the past by parents of special needs kids.
We will definitely not be looking at your company for our childcare needs again, and will be happy to share our experience with our vast network of parent/friends in the Chicago area.
Valerie Grunsted
From: John Doe <jdoe@klcorp.com>
Date: Fri, Mar 25, 2011 at 6:52 PM
Subject: KinderCare Learning Centers
To: "valerieandanne at gmail.com"
Dear Valerie,
We know that selecting the right care and learning center for your child is a big decision. And, we understand that you want to be certain you have made the best choice for your child.
We assure parents that we care for your child like you would at KinderCare.
KinderCare Learning Centers provide a warm, safe and fun environment that helps your child develop socially, emotionally, physically and intellectually.
Our passionate teachers and innovative programs help your child discover that learning is fun, while making new friends and building strong relationships with teachers who partner with you in your child's development. Our partnership includes regular communication with you about everyday moments and major milestones.
In addition, we provide excellent value and convenient locations that – combined with our commitment to helping your child learn and grow – we hope makes choosing KinderCare an easy decision.
Please contact me to set up a tour today. I am available Monday through Friday from 10:30 AM to 7:00 PM (PST) to discuss any concerns or questions you might have.
Your Specialist,
John Doe
Customer Relationship Center
KinderCare Learning Centers/Knowledge Beginnings
1-888-KC-ENROL (888-523-6765) extension 2374
JDoe@klcorp.com
Knowledge Learning Corporation® “Where Lifetime Learning Begins”
---------- MY REPLY ----------
from: Valerie Grunsted <vlgrunsted at gmail.com>
to: John Doe <JDoe@klcorp.com>
date: Fri, Mar 25, 2011 at 7:52 PM
subject: Re: KinderCare Learning Centers
Dear John,
I had a tour and your lovely facility on Elston and Irving turned my son down for the toddler room because he is a non-walker. The fact that this country has an Americans with Disabilities Act (ADA) which
prevents discrimination against people like my son (who have Down Syndrome, which has resulted in a delay in his gross motor skills, like walking), apparently is of no concern to Tracey Ormond, the director of your facility. Unlike my son's current daycare, which sensibly decided to put him in a room with younger kids who were just learning to walk, your facility has decided that they do not need or do not want to make "reasonable accomodations" as mandated by the ADA.
It's small wonder that Kindercare has been sued in the past by parents of special needs kids.
We will definitely not be looking at your company for our childcare needs again, and will be happy to share our experience with our vast network of parent/friends in the Chicago area.
Valerie Grunsted
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